Frequently Asked Questions (FAQ )

You can find the status of your orders by logging into our webshop, navigating to "My Account," and selecting the "My Orders" tab. If you have additional questions, you can always contact us by emailing order@aprilice.se or call our hotline at +46 85 333 8668.

Usually, it takes 1-3 working days, assuming the products are available. Deviations may occur, but we always strive to notify you well in advance.

For order changes, please email order@aprilice.se. We will try our best to change your order accordingly, please contact us as soon as possible to avoid additional costs.

For changes like product replacement or order cancellation, please contact us at order@aprilice.se. If your order has been delivered, please email reklamation@aprilice.se for assistance.

Please wait for a confirmation email stating that your order is ready for pickup before coming to the warehouse. For special requests, please contact us at order@aprilice.se.

After the packing process is complete, given the shipment has left the warehouse, it takes between 1-3 working days for delivery. Deviations may occur based on the freight company's schedule. For any questions or concerns, please contact us at leverans@aprilice.se, otherwise you may track your logistics in our webshop.

Please email your request to leverans@aprilice.se, and we will examine the possibilities with the freight company. Note that this may result in higher shipping costs. We always strive to fulfill your needs. Please contact us well in advance to ensure delivery according to your request.

The general rule for tail lift delivery is when all of the following conditions are met: - The delivery location is on solid ground, e. g. not gravel or grass. - The pallet's weight does not exceed 999 kg but can be less. - The pallet is manageable with a pallet jack. - The pallet's dimensions do not exceed 2.4 * 1.2 * 2.2 m. If any of these conditions are not met, a crane truck is required. Also, if you have specific requests, such as a high location or unloading far from the road, a crane truck may be needed.

You could check the delivery status and tracking number on the webshop under "My Orders." As we use various external freight companies, some may not have a tracking service. In such cases, please email us at leverans@aprilice.se for any delivery-related queries.

When a new order is placed, you have options on how you want your order to be delivered. If approval is given for the order to be shipped from multiple warehouses and it's not possible to ship from only one, the order will be split to send more complete. If you've chosen to ship from the nearest warehouse, you will be informed if it's not possible. You will also be informed about the procedures, and you decide how your order should be handled.

On our webshop, you can view your credit amount under "My Account." To apply for or increase credit, please contact your responsible salesperson at our company. For questions, you could reach out to ekonomi@aprilice.se.

Reasons for receiving an invoice in advance may include no available credit, being a new customer with the first unpaid order, canceled credit, or exceeding the credit limit. We reserve products in your order for a specific period. If payment or credit is still missing, the order may be canceled.

After payment, it usually takes 1-3 banking days to register. Once registered, we'll start processing your order. We would kindly ask you to send the payment receipt to order@aprilice.se as soon as possible to retain the product reservation. For specific requests, please email order@aprilice.se or call +46 85 333 8668.

We only accept invoice payments, so on-site payment is not possible.

Common situations for extra handling fees include order changes during the process, requests aligning with freight company terms (e.g., specific delivery times), or if the order has not been picked up for more than ten working days. Please contact us at order@aprilice.se for questions.

On our webshop, you can view the scheduled delivery for the product. There, you will find our latest estimated delivery time. Please note that delivery times are not fixed and may change depending on the supplier's status.

The stock balance should generally align with the actual quantity, but differences may occur due to the balance not being updated in real-time. If you have specific product inquiries, feel free to send an email to order@aprilice.se.

The webshop's stock balance doesn't take into consideration items reserved for previous orders. This is due to the balance not being updated in real-time. We are constantly working to improve this. For more questions, please contact us at order@aprilice.se or call +46 85 333 8668.

Unfortunately, the webshop doesn't consider reserved quantities, leading to a first-come, first-serve system based on the order date. It can also be due to the webshop not updating in real-time.

On the webshop, you can see the estimated delivery for the product. If items are unavailable, we will notify you, and you'll be informed about the next steps. Backordered items are sent out in order based on a queue.

Currently, there's no place to check the status of a claims errant on the webshop. However, feel free to contact us at reklamation@aprilice.se for updates.

According to our general terms and conditions, Aprilice does not compensate for matters requiring reimbursement. However, in accordance with external parties, compensation may be paid. This is determined on a case-by-case basis, as there is a wide range of cases, and therefore, there is no overarching decision.

Find your contact person on our webshop under "My Account" → "Company Account" → "Contacts." You can also contact us via email or phone for answers.

To see all our promotions and offers, check our webshop and weekly newsletters for updates on products, events, and more.

To become a customer, you must represent a company and have an approved account on our webshop. Apply for an account at https://b2b.aprilice.com/se_en/customer/account/create/ After approval, you can start shopping.

Feel free to contact us by emailing any of the following addresses or calling our hotline at +46 85 333 8668. Order Questions → order@aprilice.se Delivery Questions → leverans@aprilice.se Financial Questions → ekonomi@aprilice.se Complaint Questions → reklamation@aprilice.se Phone hours: Monday - Friday: 9:00 AM - 12:00 PM 1:00 PM - 4:00 PM

All Growatt inverters sold by Aprilice perform an insulation resistance test between the panels and ground before starting. If the Growatt inverter detects any issues, error code 203 will be triggered. To troubleshoot this problem, a resistance measurement needs to be conducted to ensure that the strings do not have a resistance lower than 50KΩ. If no issues are found in the strings, the installer can change register 125 to 0 in the inverter settings on the OSS platform. If this does not resolve the issue, please contact our Growatt support at growatt@aprilice.se for further support.

Error code 217 indicates that something with the battery is not quite right. This usually does not imply a serious issue, but a visit to the site may be necessary. For ARK Battery: Measure the voltage in each battery and check the voltage. The voltage should be between 48-54V, with no more than a 0.5V difference between batteries. If the voltage is between 32-47.9V, the batteries will need to be support-charged using a separate DC power supply capable of delivering 51V (DC) and 5-8A. Charge all batteries to 52V and start the system. After this, the problem should be resolved. If the voltage is below 32V, the batteries need to be replaced. Please contact our Growatt Support at growatt@aprilice.se with pictures and information about the case for further help (including serial number, order number, and installer code). For APX Battery: If error code 217 appears on APX or if the APX battery is not visible on the OSS platform, please check the manual where description of issues for APX contains. If the manual does not resolve the problem, please check the MCS version and software of the battery & Power module (Version 15 & 18 are recommended). If the version is lower than version 15 or different between the Control Module (98034-P2) & the battery (APX 5.0P-B1), various problems may occur. It is recommended to update all components via Growatt or on-site using an update file and a USB stick. Please contact our Growatt support at growatt@aprilice.se for instructions.

Error code 302 indicates "No AC connection." Check that there is AC-side voltage to the inverter and note down the values or take pictures. If error code 302 persists despite the presence of voltage, please contact our Growatt support at growatt@aprilice.se.

Check that - RS485A and RS485B are connected correctly. - The address and baud rate for the smart meter should be as follows (instructions on how to do this are in the manual). For CHNT (TPM-C): Address: 004 Baud rate: 9600 For Eastron (TPM-CT-E & TPM-E): Address: 002 Baud rate: 9600 Information on how RS485A and RS485B should be connected in the COM connector is available in the respective manuals for all inverters. In very few cases, the RS485 cable may be damaged, so it is important to check that the cable is intact before troubleshooting is completed. This can usually be checked with measuring tools. If a smart meter is not installed but the inverter shows error code 401, change registers 122,180,533 to 0 in the OSS platform under the inverter settings.

For error code 405, a software update can often solve this problem. If error code 405 appears, please contact our Growatt support at growatt@aprilice.se.